Susan M. Stagg
SKILLS
- Successful completion of a Medical Assistant program.
- Sixteen years experience as a Registered Medical Assistant in a medical office setting.
- Certification in basic life support (CPR).
- Certification for Phlebotomy Technician
- Effective and accurate written and oral communication skills with attention to detail.
- Greet patients, check-in, collect copay, appointment scheduling, charting, check-out, answer phones, accurately recording and transmitting messages.
- Operation of office equipment to include: basic computer word processing skills, fax machine and photocopier.
- Computer proficient and comfortable with or motivated to learn electronic medical record (EMR).
- Confident in taking patient history, vital signs, height and weight, triaging and assisting with patient care in collaboration with physicians.
- Collection and processing waived laboratory tests (urinalysis, rapid throat cultures).
- Experienced in the collection, labeling and processing of blood specimen by various techniques following infection, safety and quality control measures.
- Anticipate and perform diagnostic testing to include: vision testing, electrocardiograms, spirometry and audiogram.
- Monitor and maintain equipment, stock and order medical supplies.
- Maintain a clean & orderly work environment & disinfects work surfaces.
- Time management skills with the ability to multitask and prioritize.
- Ability to resolve patient complaints, ensure patient satisfaction.
- Able to work with others in a cooperative and supportive manner.
PROFESSIONAL EXPERIENCE
MEDICAL ASSISTANT/PHLEBOTOMIST October 3, 2011-October 4, 2011
Principal Wellness Company (contract company)
- Conduct professional biometric health screenings handling confidential personal and medical information.
- Perform finger-stick blood screenings, collecting blood with capillary tubes and plungers for glucose and cholesterol monitors, manual blood pressure checks and height/weight measurements.
PHLEBOTOMIST August 22, 2011- August 26, 2011 (Clinical Internship)
Children Hospital-Outpatient Lab
13123 East 16th Ave., B120
Aurora, Co 80045
- Greets and communicates with patients to obtain information for laboratory records, explain procedures, allay fears and elicit cooperation.
- Utilize standard procedures for the maintenance of positive patient identification.
- Record appropriate collection information on proper requisitions.
- Collect, properly label specimens, perform venipuncture using butterfly or capillary puncture and transport patient specimens according to departmental procedures for analysis by Clinical Laboratory.
- Disinfection of work area, maintain inventory of supplies, and stocking, supplies in rooms.
- Uses appropriate barrier protection devices such as gloves, laboratory coat or smock, observes hand-washing techniques and proper disposal of bio-hazardous waste & sharps waste.
TEACHER ASSISTANT December 2004 – present (substituting fall 2011)
Hyland Hills Parks and Recreation
7125 Mariposa St Denver, Colo. 80221
- Supervised and assisted five plus group leaders with setup, preparation, class conduct, activities, and curriculum for preschool classes, resulting in positive interaction with children, parents and staff members.
- Teach social, cognitive and manipulative skills.
- Maintain safety and sanitation of classroom.
- Quality Customer Service with the ability to remain calm and calm others in an emergency and/or confrontational situation.
MANAGEMENT: May1998-Decemer 2004
Stagg Household (care for two young daughters).
- Operation of a household including; household finances, cleaning, cooking and grocery shopping.
MEDICAL SPECIALIST TECHNICIAN: November 1992 - May 1998
Dyncorp of Colorado, Inc.at Rocky Flats- Occupational Health Department (site closed).
- Assist multiple physicians, nurses and medical records team, in ensuring optimal patient care to 5,000 employee's receiving annual physicals and health surveillance.
- Obtaining information including personal data, medical history, height and weig...
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